M&M Estate & Letting Agents are proud to have achieved the standards necessary to attain a brand new mark of excellence in estate agency. We achieved the high performance standards necessary to be rated as among the top 10% of branches in the country and as such are listed in the Best Estate Agent Guide.

The Best Estate Agency Guide, together with Rightmove, identified criteria that defined exceptional service to determined which branches were worthy of being called a 'Best Estate Agent' following a rigorous and thorough assessment of 25,000 estate and letting agency branches.

To choose which agents are listed in the Best Estate Agent Guide, each branch is scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping.

Performance was measured over a 12-month period, involving analysis of:

• Over 25,000 branches
• 1 million properties listed at any point in time
• 3 million transactions
• 50 million leads
• 3 billion property views
• 30,000 mystery shops

'We are so proud to have achieved this status as it affirms our commitment to customer service in everything we do!'  Sarah